Refund Period - (We provide customer a cooling period of 7 days to ask for a refund if customer does not like our services. After 7 days we do not entertain any sort of refunds.)
WE WIll OFFER YOU 100% REFUND IN THE FOLLOWING CASES
1) We are not able to satisfactorily fix your issue at first instance and you want a refund.
2) Our support finds that you have hardware issues beyond our control.
You will still get a free diagnosis of your system and devices and our analysis of possible issues.
You need to drop us an email at firstname.lastname@example.org. We will get back to you in 2 business days maximum (excluding weekends).
The refund might be reflected in your credit card statement between 5 days to 51 days depending on your credit card statement cycle. It is beyond our control. We typically process refund within 7 working days.
Important Note: We do not take refund/cancellation requests over phone/fax for security and audit purposes. Please make sure that if you want any refund or cancellation you are emailing your request to us at email@example.com and keep a copy of the sent email with you. Refund requests over phone/fax are not accepted or entertained at all. Please understand that this is not negotiable.
Kindly note that we have a fixed procedure for refund, if you simply call us and follow that procedure we assure you of a fair transaction.